Service & Product designer for B2B logistics features and processes
As part of internal IT area, Mango has a suite of tools focused on B2B internal shops and global warehouses processes. I’d been on charge of product design on two different key projects, working on separate squads
resume
“BIG” new APP for global distribution
As Product Designer I worked with our PO and dev team, from conception to launch a new app aimed to replace existing technical solutions on international Omnichannel Distribution Centers (ODC).
- Creating an App from scratch with Atreyu & Material Design System
- Redefining workflows for inbound, inventory and picking.
- Driving user testing sessions and analyzing event-based data
- Designing for multiplatform: mobile, Zebra & back office
- Integrating new features based on RFID technology
I had additional responsibilities including product co-ownership: service design workflow, sprint tasks priority, feature definition, and retrospective driving.
User Interface
sprint review report
product discovery and analysys
metrics
Throw DXC, Firebase, and interviews data events we get after our iterations:
- 1,2% increasing of stock accuracy on ODC
- 90% increasing of inventory execution
- 0,8% decline of picking faults
- Increase user satisfaction of usability and accessibility
key takeaways
Main lessons I have learned working on both squads are:
- I’ve validated that I can work with new technologies (RFID) and no previous experience complex processes (global distribution).
- How important it is to “get out of the office” and interact with all possible user types regularly.
- To drive Retrospectives and other Scrum methodologies to get a great working environment
- I’ve confirmed how necessary is documentation on Confluence, and the problems of the lack of it
- AI update of latest releases, trends and tools
let’s connect
Please don’t hesitate to reach out if you would like to have some more information. I will do my best to respond to you in a timely manner. Thanks!